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We are happy to help!

Have you already checked the frequently asked questions to see if your question is listed there?

If not, please leave your message, and we will contact you as soon as possible.

We are happy to assist you with your question.

Have you already read the manual to see if your question is answered there? The Manuals can be found on the support page of the respective product.

View the support page for the EMDR Kit Classic here.
View the support page for the EMDR Kit Wireless here.


The troubleshooter might also be able to help. If you cannot find a solution, please feel free to leave us a message. We will get back to you as soon as possible.

The invoice will be sent to the provided email address within 15 minutes after placing the order. Please also check your spam folder. If you cannot find the invoice, feel free to contact us.

We always automatically send an email with the tracking information after dispatching your order. If you have not received it, the email with tracking information might have ended up in your spam folder. If your shipment is taking longer than expected, please contact us. In that case, could you please reply to the order confirmation email you have received from us? This way, we will have all the relevant information immediately. You have received this email from info@emdrkit.com.

Visit this page for more information about shipping.

We are sorry to hear there is damage or a defect to your product. We always try to find a suitable solution. Would you like to complete the troubleshooter? It contains most solutions for defects. If no solution comes from the troubleshooter, we will contact you as soon as possible based on the information you provide in the troubleshooter.

To the troubleshooter.